Shipping
& Returns

How Slingshot kite and gear orders are shipped, and how returns and exchanges work.

Shipping

Most riders pick up their order in person at Kite Club Koh Phangan, Thong Sala Beach — no shipping needed. For anyone who can't collect in person, we also ship within Thailand.

• Domestic shipping within Thailand only, via Thailand Post, Kerry Express or Flash Express, depending on the destination and what's in stock at the time.
• Shipping within Thailand is free.
• Delivery typically takes 2–3 days within Thailand.
• We'll give you a tracking number once your order ships.
• We currently ship within Thailand only — no international shipping.

Returns & Exchanges

If there's a problem with your order — wrong size, a defect, or anything else — message us on WhatsApp as soon as possible after delivery and we'll sort it out. Kites and gear returned must be unused, in their original packaging, with all tags and accessories included. Return shipping is paid by the buyer; once we receive the item back in its original condition, we'll arrange a refund or exchange.

Manufacturer warranty claims on Slingshot kites and gear are handled through Kite Club Koh Phangan as the official distributor.

Questions

Message us on WhatsApp at +66 96 720 3910 and we'll help with sizing, stock, shipping cost to your address, or an existing order.